Keep source context
Follow concerns back to the reviews or feedback that explained the original problem.
Concerns & product follow-through
SMARTLINKS / CONCERN DESK
Keep a user problem connected to its resolution.
Turn reviews and feedback into prioritized concerns. Assign work, retain the evidence, and track resolution in the same workspace as your app.
Your SmartLinks account. Your apps. One connected workspace.
A closer look at your workspace
✓
Built into your workflowStart with one product. Connect the rest when you need them.
ONE SHARED WORKSPACEExisting apps & dataTeam permissionsConnected toolsClear plan limits
WHAT’S INSIDE
Less jumping around.
More moving forward.
Start with the job in front of you. These focused tools share the app context you already have in SmartLinks.
Make ownership clear
Use the available assignment and priority controls to show what needs attention next.
Record the outcome
Track status and resolution evidence so the team can distinguish a proposed fix from a verified result.
FROM IDEA TO ACTION
A clear next step.
Then the next one.
Concern Desk uses your existing app and account, so the work stays connected as you move through the process.
Read the practical guide ↗- 01
Review incoming feedback or store reviews.
- 02
Create or triage a concern and assign the next action.
- 03
Update its status after checking the outcome.
GOOD TO KNOW
Start with the full picture.
What do I need to use Concern Desk?
Concern visibility follows the source permissions and the app or team access available to the member.
Do I need another SmartLinks account?
No. Sign in with your existing SmartLinks account and select an app you can access. Existing app ownership and team permissions still apply.
How does the subscription work?
This product uses your SmartLinks plan and its feature allowances. The pricing page shows current plans that include Concern Desk. Choosing a different suite plan changes your shared subscription; it does not add a separate subscription for this product.
Compare eligible plans →Can I use the other products too?
Yes, when your plan and permissions include them. Your apps and connected services stay in the same SmartLinks workspace. Some workflows need additional provider setup.
Explore the product collection →YOUR NEXT GOOD MOVE
Make room for
your app’s next chapter.
Start with Concern Desk. Keep the whole picture connected.
BETTER TOGETHER